About us

Ruta Origen® is a Mexican social company dedicated to community development through sustainable tourism experiences, generating alternative sources of income for base producers and allies in the countryside and the city. We promote responsible and informed consumption and we are aligned with the United Nations Sustainable Development Goals.

Terms and Conditions

GENERAL CONDITIONS

The reservation of any of the trips included in this website/catalogue, or tailored services designed for each client  implies full acceptance of these General Conditions, which are considered automatically incorporated into the contract, without being Your written transcript is required. Duration, itinerary, prices and supplements, minimum group and services included in the trips are indicated on this website/catalogue and/or in the tailor-made service proposals sent by email.

Due to the time it has been published and the limited space available, additional information and possible modifications will be communicated to clients with the written itinerary, and which, together with the General Conditions, act as a definitive contract. For the interpretation, application or claim of the same, both the client and the company expressly submit to the courts of Mexico City, waiving any other means of dispute.

 

TRIP CANCELLATION POLICIES

 

Ruta Origen®️ is not responsible for the cancellation or breach of contracted services due to fortuitous events or force majeure (natural disasters, conflicts, illnesses, etc.).

In case of cancellations due to acts of God or force majeure, the amount paid will be considered as a credit to change the date of the program (with a new quote, paying the difference, if applicable) as long as it is made more than 30 days in advance. to the start date.

In case of cancellation by Ruta Origen®️ for reasons other than force majeure, the applicant will be offered a change of date, similar program or full or partial refund of payment. 

In the event that the client decides not to attend the trip once the agreement has been formalized by means of an advance deposit and/or subsequent payment of the full payment, the client must indemnify the Ruta Origen®️ company, as well as the service providers. this for the service in question for expenses incurred and for the blocking of the places used for the client. Said penalty is determined as a percentage of the total cost of the agreed service and varies according to the cancellation time prior to the date of the trip:

  • From the time of booking up to 60 days before the departure date of the trip: Full refund of the amount deposited less management fees for 10% of the cost of the trip.

  • From 60 to 30 days before the departure date of the trip: 20% Penalty on the cost.

  • From 30 to 15 days before the departure date of the trip: 40% Penalty on the cost.

  • From 15 to 7 days before the departure date of the trip: 70% Penalty on the cost.

  • 7 days or less before the departure date of the trip: 100% Penalty on the cost.

Refunds and payments will be made at the exchange rate on the day the transaction is made, if the deposit was made in a currency other than Mexican pesos. Therefore, the amounts could change according to changes in the exchange rate over time. The amount received by Ruta Origen®️ in pesos upon receipt of payment will be taken as the basis and that will be the amount to be reimbursed with the respective equivalence in the currency to be paid at the exchange rate of that day. Likewise, the costs generated by transfer and applicable bank commissions for each operation will be deducted from the reimbursement amount, which the client must also cover.

It is possible to avoid cancellation penalties if the client gives his place to another person to occupy his seat on the trip and cover the costs of missing payment for the same as well as the costs required to make changes in the services and reservations required for the new attendees. In these cases, the agency must be consulted in advance for approval of this process, in order to validate that the new person traveling is suitable for the trip in question. The new traveler will be subject to the terms, conditions, prices, payment schedule and travel arrangement (accommodation and activities) previously agreed with the original traveler. This will only be allowed at least 8 days before the travel date.

 

IMPORTANT NOTES

In the event of an unexpected change by the client in their date or time of arrival at the program, Ruta Origen®️ reserves the right to cancel the ground transportation services corresponding to the program. The client may be responsible for arriving at their own expense to the facilities where the program takes place.

Other services quoted by Ruta Origen®️ that are not specifically the travel program will be subject to their own terms and conditions.

Enrollment in any of the programs described in our brochures, website, social networks and/or tailor-made service proposals implies the applicant's full compliance with each and every one of the conditions mentioned.

If you require an invoice, please request it with the corresponding advisor. Once the invoice has been issued to the name indicated by the applicant, no changes can be made.

Invoices may only be requested after the settlement of the program and during the same month as the settlement of the program. In case of requesting an invoice for a program outside of Mexico, 12% will be added to the final price.

The list of activities described in the program and/or itinerary of the program may change without prior notice depending on the seasonal needs of the project (lack of staff, vacations or holidays, etc).

The conditions of the accommodation in which the client will stay could in some cases be in areas in which the standards of quality of accommodation, transportation, safety, hygiene, telecommunications facilities and level of infrastructure are not the same as those of the client. you are used to at home or on a traditional sightseeing trip. Ruta Origen®️ cannot assume any responsibility for accidents, theft of personal belongings, injuries or death, so the client fully assumes any of these situations. The client is aware that they may be traveling to destinations that may have political instability, distant medical service or natural disasters.

The client acknowledges that Ruta Origen®️ subcontracts services from business partners, local associations, non-governmental organizations, foundations, individuals or others in different countries or states of the Mexican Republic to receive the client in the program, and execute the itinerary.

Ruta Origen®️, as well as the organizers and/or their affiliates, explicitly declare that they act only as intermediaries between the clients and the persons or entities called to provide the services mentioned in our programs and undertake, therefore, to request the services specified according to the provisions of the same contacts, at the user's expense.

The organizers and/or their affiliates are responsible for the fulfillment of the services mentioned in this program, but decline all responsibility for loss of luggage, theft, illnesses or accidents and other causes that may occur to travelers and their belongings when they are motivated. by third parties and outside the control of the organizers and/or their affiliates.

Ruta Origen®️ is free of any responsibility for loss of luggage, theft, illness, accident or death that may occur to travelers.

Ruta Origen®️ states that the personal information that it may collect is for the purpose of providing the services or products that it markets. Inform you about changes in the same or new releases and for identification purposes, respecting the provisions of the Federal Law on Protection of Personal Data held by individuals.



Terms and conditions

 

GENERAL CONDITIONS

The reservation of any of the trips included in this website/catalogue, or tailor-made services designed for each client, implies full acceptance of these General Conditions, which are considered automatically incorporated into the contract, without the need for a written transcription thereof. Duration, itinerary, prices and supplements, minimum group and services included in the trips are indicated on this website/catalogue and/or in the tailor-made service proposals sent by email.

Due to the time it has been published and the reduced space available, additional information and possible modifications will be communicated to clients with the written itinerary, and which, together with the General Conditions, act as a definitive contract. For the interpretation, application or claim of the same, both the client and the company expressly submit to the courts of Mexico City, waiving any other means of dispute.

 

TRIP CANCELLATION POLICIES


Ruta Origen®️ is not responsible for the cancellation or breach of contracted services due to fortuitous events or force majeure (natural disasters, conflicts, illnesses, etc.).

In case of cancellations due to acts of God or force majeure, the amount paid will be considered as a credit to change the date of the program (with a new quote, paying the difference, if applicable) as long as it is made more than 30 days in advance. to the start date.

In case of cancellation by Ruta Origen®️ for reasons other than force majeure, the applicant will be offered a change of date, similar program or full or partial refund of payment.

In the event that the client decides not to attend the trip once the agreement has been formalized by means of an advance deposit and/or subsequent payment of the full payment, the client must indemnify the Ruta Origen®️ company, as well as the service providers . this for the service in question for expenses incurred and for the blocking of the places used for the client. Said penalty is determined as a percentage of the total cost of the agreed service and varies according to the cancellation time prior to the date of the trip:

From the time of booking up to 60 days before the departure date of the trip: Full refund of the amount deposited less management fees for 10% of the cost of the trip.

From 60 to 30 days before the departure date of the trip: 20% Penalty on the cost.

From 30 to 15 days before the departure date of the trip: 40% Penalty on the cost.

From 15 to 7 days before the departure date of the trip: 70% Penalty on the cost.

7 days or less before the departure date of the trip: 100% Penalty on the cost.

Refunds and payments will be made at the exchange rate on the day the transaction is made, if the deposit was made in a currency other than Mexican pesos. Therefore, the amounts could change according to changes in the exchange rate over time. The amount received by Ruta Origen®️ in pesos upon receipt of payment will be taken as the basis and that will be the amount to be reimbursed with the respective equivalence in the currency to be paid at the exchange rate of that day. Likewise, the costs generated by transfer and applicable bank commissions for each operation will be deducted from the reimbursement amount, which the client must also cover.

It is possible to avoid cancellation penalties if the client gives up his place to another person to occupy his seat on the trip and cover the missing costs of payment of the same as well as the costs required to make changes in the services and reservations required for the new attendees. In these cases, the agency must be consulted in advance for approval of this process, in order to validate that the new person traveling is suitable for the trip in question. The new traveler will be subject to the terms, conditions, prices, payment schedule and travel arrangement (accommodation and activities) previously agreed with the original traveler. This will only be allowed at least 8 days before the travel date.

 

IMPORTANT NOTES
In the event of an unexpected change by the client in their date or time of arrival at the program, Ruta Origen®️ reserves the right to cancel the ground transportation services corresponding to the program. The client may be responsible for arriving at their own expense to the facilities where the program takes place.

Other services quoted by Ruta Origen®️ that are not specifically the travel program will be subject to their own terms and conditions.
 

Enrollment in any of the programs described in our brochures, website, social networks and/or tailor-made service proposals implies the applicant's full compliance with each and every one of the conditions mentioned.

If you require an invoice, please request it with the corresponding advisor. Once the invoice has been issued to the name indicated by the applicant, no changes can be made.

Invoices may only be requested after the settlement of the program and during the same month as the settlement of the program. In case of requesting an invoice for a program outside of Mexico, 12% will be added to the final price.

The list of activities described in the program and/or itinerary of the program may change without prior notice depending on the seasonal needs of the project (lack of staff, vacations or holidays, etc).

The conditions of the accommodation in which the client will stay could in some cases be in areas in which the standards of quality of accommodation, transportation, safety, hygiene, telecommunications facilities and level of infrastructure are not the same as those of the client. you are used to at home or on a traditional sightseeing trip. Ruta Origen®️ cannot assume any responsibility for accidents, theft of personal belongings, injuries or death, so the client fully assumes any of these situations. The client is aware that he may be traveling to destinations that may have political instability, distant medical service or natural disasters.

The client acknowledges that Ruta Origen®️ subcontracts services from business partners, local associations, non-governmental organizations, foundations, individuals or others in different countries or states of the Mexican Republic to receive the client in the program, and execute the itinerary.

Ruta Origen®️, as well as the organizers and/or their affiliates, explicitly declare that they act only as intermediaries between the clients and the persons or entities called to provide the services mentioned in our programs and undertake, therefore, to request the services specified according to the provisions of the same contacts, at the user's expense.

The organizers and/or their affiliates are responsible for the fulfillment of the services mentioned in this program, but decline all responsibility for loss of luggage, theft, illnesses or accidents and other causes that may occur to travelers and their belongings when they are motivated. by third parties and outside the control of the organizers and/or their affiliates.

Ruta Origen®️ is free of any responsibility for loss of luggage, theft, illness, accident or death that may occur to travelers.

Ruta Origen®️ states that the personal information that it may collect is for the purpose of providing the services or products that it markets. Inform you about changes in the same or new releases and for identification purposes, respecting the provisions of the Federal Law on Protection of Personal Data held by individuals.

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